Find answers to common questions, get support, and learn how to make the most of CampusEye.
Common tasks and requests
Choose the best way to reach our support team
Get instant help from our support team
Speak directly with a support specialist
Send detailed questions and get comprehensive answers
Find quick answers to common questions
Your institution administrator will provide you with login credentials. Simply visit the login page and use your provided username and password.
CampusEye works best with Chrome, Firefox, Safari, and Edge. We recommend using the latest version for optimal performance.
Click 'Forgot Password' on the login page, enter your email, and follow the instructions sent to your inbox.
Use the red emergency button in the app or web dashboard. You can also call our 24/7 emergency hotline at +1 (555) 911-HELP.
Our system immediately alerts campus security, relevant authorities, and designated emergency contacts based on your institution's protocols.
Yes! Download our mobile app and enable push notifications to receive real-time emergency alerts and updates.
Use the mobile app's check-in feature or scan the QR code at your hostel entrance. The system will automatically log your entry/exit.
Yes, use the 'Maintenance Request' feature in your student portal to report issues. Include photos and detailed descriptions for faster resolution.
Go to 'My Account' > 'Payment History' to view all hostel-related transactions and download receipts.
Try closing other apps, restarting your device, or clearing the app cache. If issues persist, contact our technical support team.
Check your device notification settings, ensure the app has permission to send notifications, and verify your notification preferences in the app settings.
Visit your device's app store (Google Play or App Store), search for CampusEye, and tap 'Update' if available.
For urgent issues or emergencies, contact our 24/7 emergency support line immediately.
More ways to get help and learn